Perfect Clarity terms and conditions
These are the terms and conditions for Perfect Clarity. We are energy brokers, and help businesses source gas, electricity and water prices.
1 Definition of Terms
The following definitions apply to these Terms and Conditions of Service (the “Terms”):
Contract: means a contract with a Supplier for the supply of electricity, gas or water.
Customer: means any non-domestic commercial customer (including charities, churches and non-profit organisations) whom Perfect Clarity agree to supply any of the Services from time to time.
Existing Supplier: means the Customer’s existing third-party energy supplier.
Letter of Authority: means a letter signed by the Customer authorising Perfect Clarity to act on its behalf, which may include contacting the Customer’s Existing Supplier as required, to provide the Services.
Perfect Clarity: means Perfect Clarity, which can be found at Kemp House, 152-160 City Road, London, EC1V 2NX.
Quotation: means a quotation provided to the Customer by Perfect Clarity which may list prices from several Suppliers.
Services: means the services provided by Perfect Clarity, either by the Website, over the phone or by email.
Site: means the website www.perfect-clarity.com
Supplier: means any third-party supplier of services and/or products.
2 Provision of Services
2.1 When asked to provide quotes from Suppliers, Perfect Clarity will use their network of suppliers to obtain prices for consideration by the Customer. Both Perfect Clarity and the Supplier(s) reserve the right to withdraw prices at anytime. This would usually be because the Supplier has updated their prices in line with movement in the wholesale market and the prices are no longer valid.
2.2 The Customer must ensure that correct information is provided to Perfect Clarity when asking for quotations. This information can be provided over the phone, by email, or by submitting a form on the Perfect Clarity website. It is the Customer’s responsibility to inform Perfect Clarity of any errors in this information. Failure to do so, or not notifying Perfect Clarity in time, may lead to the Contract being rejected by the Supplier (if not already live), or the transfer being delayed.
2.3 When a new Customer asks Perfect Clarity to provide quotes for prices, we assume that you have given the required termination notices, if required, to your current Energy Supplier. This will be in line with the Terms and Conditions you accepted from your Supplier and will have been sent to you by your Supplier.
2.4 Perfect Clarity will do their utmost to locate the most competitive prices from the range of suppliers they work with, on behalf of the Customer. Perfect Clarity make no guarantees that these prices will be the lowest available from the entire energy market, including suppliers they don’t work with.
2.5 The acceptance by the Customer (verbal or written), of any quotations provided by Perfect Clarity, does not guarantee those prices until the Customer has sent a completed contract to Perfect Clarity, and this has been logged with the relevant Supplier while prices are still valid.
2.6 Once the Contract has been accepted by the Supplier, this forms a legally binding contract between the Customer and the Supplier. Therefore the Customer must check the details on the Contract carefully before signing. Perfect Clarity shall not be responsible for any inaccuracies in the Contract, or any costs or loss of profit incurred by such inaccuracies. Both the Customer and the Supplier are committed to this Contract for the duration of the entire Contract. This includes the Supplier Terms and Conditions for the Contract, which may contain important information about the renewal and termination process. The Customer should read the Supplier Terms and Conditions carefully and note any relevant dates (eg. the last date on which they can provide Termination of the Contract to avoid automatically accepting another 12 month contract, where relevant).
2.7 Perfect Clarity shall not be responsible for any delay, or failure, in the transfer of services to a new Supplier.
2.8 Where Perfect Clarity have arranged the Contract, Perfect Clarity will endeavour to contact the Customer in good time near the end of the Contract to (a) provide quotations for the next Contract, and (b) to ensure Termination is logged in accordance with the Contract Terms and Conditions, if required, but this should not be relied upon.
2.9 The Customer accepts that the Contract is between the Supplier and the Customer. Perfect Clarity cannot be held liable for any losses or penalties incurred by the Customer as a result of not filing a Termination notice in time with the Supplier. Perfect Clarity is not liable in any way for any transactions or other arrangements made between the Customer and Supplier. Any such arrangements are solely the Customer’s responsibility.
2.10 Perfect Clarity will ask the Customer for a Letter of Authority, which will be valid for 12 months from the date it is signed. This gives Perfect Clarity permission to ask the Supplier for certain information relating to their account (annual consumption information, contract end date), so they can provide accurate prices to the Customer. Perfect Clarity are not liable for any incorrect or missing information provided by the Supplier. The Letter of Authority can also be used for the purposes outlined on the letter, where agreed with the Customer.
2.11 Perfect Clarity are not an agent for any Suppliers. Perfect Clarity have no particular ties to any Supplier. Perfect Clarity will provide recommendations solely on the best prices they can find for the Customer, unless there is any other criteria specified by the Customer.
3.1 Perfect Clarity don’t charge the Customer directly for using their service (unless the Customer specifies otherwise). Instead, Perfect Clarity receive a commission from the Supplier. This can be paid either as a one-off fee, or as a small addition to the price per kWh of gas or electricity (eg. 0.1p or 0.2p per kWh, which is offset by the competitive rates achieved). Therefore the Supplier will include our costs, alongside all other costs associated with supplying your energy, in the contract prices offered. Perfect Clarity will gladly notify you of the fee received for your energy contract upon request.
3.2. Perfect Clarity’s fee includes a range of services, such as our extensive market knowledge, requesting supply data from your Supplier, checking and collating prices from a pool of more than 30 energy companies, arranging and processing your Contract, applying termination notices where required, managing and resolving any Supplier objections during the registration process, and we may check your opening and closing invoices if you have changed Supplier. In addition, Perfect Clarity are on hand through the Contract to assist the Customer with any advice or questions they may have (or example about a bill from their energy Supplier) at no cost to the Customer.
3.3 Perfect Clarity reserve the right to charge for any additional requests, outside the usual scope of their Services outlined above, and as agreed in advance with the Customer. This may include resolution of a disputed bill with a Supplier, or a dispute arising from a faulty meter, for example.
4 Customer’s responsibilities
4.1 The Customer agrees that they will comply with the Terms and Conditions stated herein by Perfect Clarity. The Customer also agrees they will comply with any Terms and Conditions of a Contract, as outlined by the Supplier.
4.2 The Customer will provide to the Supplier, any further information requested by them, within a reasonable time frame and ensure this information is as accurate as possible.
5.1 Perfect Clarity are entitled to suspend, or terminate in their entirety, any Services provided to a Customer, by providing written notice, if any of the following applies:
- The Customer is in breach of any of these Terms and Conditions, and has not taken reasonable efforts to correct this 7 days after receiving written notice from Perfect Clarity.
- The Customer has attempted, or committed, any fraudulent act against Perfect Clarity or the Supplier.
6 Limitation on Liability
6.1 Perfect Clarity will provide the Services with the utmost diligence and care. There may be instances where the Service provided by Perfect Clarity falls short of the expected standards. Where this is due to errors or incorrect information by a third party (this can include Suppliers and Aggregators), Perfect Clarity are not able to accept any responsibility when this causes delay or cancellation of a Contract agreed by the Customer.
6.2 Perfect Clarity will advise the Customer, to the best of their knowledge, and after taking reasonable investigation, whether a price is fixed for the duration of the Contract or if it will be subject to price variations during the Contract period. However, Perfect Clarity are not able to accept liability for any inaccuracies provided by email, phone calls, or on our website, relating to Contract prices or any other details on such Contract.
6.3 In addition, Perfect Clarity’s total and complete liability for any loss suffered by the Customer due to a mistake by Perfect Clarity, is strictly limited to the commission fee due to Perfect Clarity from the Supplier, for arranging the Contract between the Customer and the Supplier.
6.4 The Customer agrees that Perfect Clarity are not liable for any indirect loss suffered by the Customer, or any loss of profit, data (or corruption of data), arising from use of the Website, Services or these Terms and Conditions.
7 Data Protection
8 No Waiver
Any failure or delay by Perfect Clarity to enforce any of its rights under these Terms and Conditions will not be taken as, or deemed to be, a waiver of that or any other right.