Alternative contact details for energy companies while their phone lines are busy.
Businesses across all sectors, churches, halls, and community centres have temporarily closed because of the coronavirus. Your energy company may still take Direct Debit payments as usual, based on previous consumption. You may wish to contact them and arrange for a reduction in payments to the bare minimum until you are able to re-open.
Energy suppliers are, quite rightly, focusing on the vulnerable and emergencies. Therefore their phone lines can be very busy. Some ask you not to call at all unless it is an emergency. If you have set up an online account with your supplier, you can contact them through this.
Alternatively, I have listed below email addresses and website contact forms for the most popular suppliers. Either way, your request will go into a queue with your supplier. Please ensure you quote your account number, date of closure, and a telephone number they can call you on if necessary.
A lot of water companies have added useful ‘temporarily closed’ forms to their website home pages. Complete these and they will update your account accordingly. Your bills will probably still include the retail charge and any fixed charges. But the volumetric water charge will be removed if water isn’t being used.
Email and website contact forms for the main energy suppliers.
Website form: https://www.britishgas.co.uk/business/app/contact-us?int=c19bannercontact
Have a dedicated phone number for businesses who have temporarily closed – 0333 2020 4654 – but it may be difficult to get through.
Website form. Select ‘bills and payments’ from dropdown menu: https://www.npower.com/ui/forms/general-enquiry.html
Website form. Select ‘bills and payments’ from dropdown menu: https://www.cngltd.co.uk/contact
Crown Gas & Power
If you would like any further advice, please call us on 020 3372 6517.