Organisations up and down the country have had to close temporarily. We have been in contact with energy companies and have put together the following advice.
Energy companies are working remotely, and will still be processing meter readings and payments, and answering any questions. They will have FAQ sections on their websites relating to COVID-19.
At Perfect Clarity, we are also working remotely and providing our usual services.
If you are temporarily closed, you should contact your energy supplier
As you are unlikely to be using any electricity or gas, or at least, much less than usual, you should call your energy supplier. They may be able to reduce your monthly Direct Debit payments until you are able to re-open. Please quote the account number on your invoices when calling.
Energy companies are now focusing on emergencies and the vulnerable. You may find you are unable to get through on their phone lines. We have listed alternative contact details for the main suppliers. Try these instead if phone lines are busy.
Any temporary reduction in payments is at the discretion of your supplier. However, given that you will be using very minimal electricity and gas over the next few months, we would expect suppliers to be amenable.
Giving your supplier a meter reading at the same time, will be helpful, but this may not be possible.
As you know, we are more than happy to contact suppliers on behalf of our customers. However, in this instance suppliers have asked that you call them directly as they will be treating each case individually.
If you didn’t take a meter reading when you closed, just log a meter reading when you are able to re-open. This will bring your account up to date. It will also generate a corrected energy bill if you have been billed for more energy than you have used.
If you haven’t done so already, please turn off all non-essential gas and electricity consumption.
Installations and emergencies
To keep everyone safe, suppliers are more than likely to cancel any meter installations that have been booked (unless you are without a supply).
If you have an electricity supply emergency you should call 105 as usual. This will put you through to your Distribution Network Operator.
If you have a gas supply emergency, you should call the gas emergency service on 0800 111 999.
Energy contracts starting in the next few months
Energy contracts starting shortly, including transfers to a new supplier, will be unaffected.
We will be in touch with our customers nearer the time, as usual.
Perfect Clarity are independent energy brokers and consultants. We have extensive knowledge of the energy market and relationships with over 30 energy companies. Our buying power saves businesses money on their energy bills.